![]() ![]() ![]() ( Right click on the Windows button to access device manager) Check in device manager, if the printer is listed there, please delete it.Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).If the issue continues then perform a complete uninstallation and reinstallation of the printer drivers at the root level by following these steps: Then run HP print and scan doctor and check if the issue gets fixed by following instructions from this link:.and follow instructions from the section “ Step 1: Reset the printer” Please perform a hard reset on the printer from this link.Did this happen after a recent software or Windows update?.Did this occur after a recent power outage or surge?.Kudos to you for that.įor better clarity and to assist you better I would require more information regarding this: Terrific analysis of the issue before posting. For visiting the HP community. A very good day to you! It will be a pleasure to assist you here. ![]()
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